Returns
Information
Customer information
Should you have any queries or complaints we will do our best
to deal with them speedily and effectively. We will acknowledge
your complaint within 5 working days and we will then provide
you with an indication of how long it will take to resolve any
dispute. We will aim to keep you informed about progress.
Returned sculptures
If you are not totally satisfied with the goods you have purchased
from JA ltd just return the goods in its original and unused
condition with the packaging within 10 days of delivery. JA
Ltd will at your or our option exchanges it or offer you a refund.
If you choose to return your sculpture in this way you will
only bear the costs of carriage and packaging.
Terms
and Conditions
Jardinart Ltd offers you the opportunity to buy directly via our
web site or through our brochure and mail order. We do not act
as agents for other manufacturers. All sculptures are built by
hand by Jardinart Ltd.The accessories offered are nationally recognised
manufacturers such as Hozelock for the water pumps.
The trademark JA belongs to Jardinart Ltd Any reproduction is
expressly forbidden and this copyright will be enforced vigorously.
Standard Terms
1. Definitions
Delivery Date means the estimated delivery date notified to
you by JA ltd as to when the goods are expected to be delivered
to the address nominated by you on your order.
Goods means the items sold by us which you have selected
from the Web site or Brochure and which you have agreed to buy
from JA Ltd
Order Confirmation Form. This will be sent to you upon
receipt of your order.
Price means the price of Goods specified on the Web site
or Brochure and accepted by the customer This Price excludes
VAT, excise or similar duties payable in respect of the delivery
of the Goods.
JA Ltd means Jardinart Ltd a limited company registered number
407 6375, registered offices Unit 3B Kingsfield Way Kings Heath
Northampton NN5 7QN.
Terms means these terms describing the legal basis of our
sale of Goods to You by Jardinart Ltd
You means the person who buys or agrees to buy the Goods
from Jardinart.
JA Ltd/Jardinart.co.uk means Jardinart Ltd
2.Terms Applicable
These terms shall apply to all contracts for the sale of goods
by jardinart to the exclusion of all other terms and conditions.
All orders for the goods placed by You shall be deemed to be your
offer for the purchase of goods pursuant to these terms.
Acceptance of delivery of the goods shall be conclusive evidence
of your acceptance of these terms.
Any variation to these terms (including any special terms agreed
between Us) shall be inapplicable unless agreed in writing by
us.
3.Price and payment
You must pay the Price and any Value added tax which is stipulated
on the Website to Jardinart Ltd at the time of acceptance of your
order by Jardinart.
4. The Goods
The goods and description of the Goods shall be as described in
the order which You have made on the Website or by mail order
and shall be supplied in accordance with the description contained
on the Website and manufactured in accordance with all applicable
British Standards which relate specifically to the goods.
We may make changes in the specification of the Goods to comply
with any applicable safety or statutory requirements or which
do not materially affect their quality or fitness for purpose.
Should your required goods be unavailable due to that range being
Sold Out.Jardinart will notify you by e-mail and the Price including
costs of carriage will be re-credited to your account. This refund
will be made as soon as possible and not less 30 days after the
date of your order. However, we will not offer You any additional
compensation (for example (and without limitation) for disappointment)
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5. Warranties and Liabilities
You or the person (other than you) to whom the goods are delivered
must examine the Goods and check that they are in accordance with
your order and of satisfactory quality as soon as practicable after
delivery.
We cannot guarantee that the colours of the Goods will be identical
to those shown on your monitor since depending on your PC these
can vary. Subject to this We warrant that We have the right to sell
these Goods and that the Goods will at their time of delivery correspond
to the general description given on the Website and that the Goods
shall on delivery be of satisfactory quality.
If you consider that We have not met these obligations You must
notify jardinart.co.uk by e-mail immediately and return the Goods
to us within 14 days of delivery specifying your complaint in writing
and providing contact details in order that We may contact you with
any queries. Provided that the Goods are delivered or sent by carrier
and postmarked for return to Us at Jardinart Ltd Unit 3B Kingsfield
Way Kings Heath Northampton NN5 7QN within 14 days of receipt of
the original purchase by You and We are satisfied that the Goods
have not been used in an inappropriate way or tampered or interfered
with in any way We will at your option either refund the Price including
the cost of carriage and delivery and any Value added Tax or offer
replacement Goods. If we accept that the Goods are defective or
otherwise not in accordance with your order We will also reimburse
You in respect of the costs of carriage on return of the defective
Goods.
This is our entire liability whether in contract or tort (other
liability for negligence causing personal injury or death) for defects
in the Goods or any other breach such as, without limitation, lateness
of delivery. Further, We shall not be liable to You for any loss
of profits or other direct or indirect or consequential loss whether
arising from negligence, breach of contract or otherwise howsoever.
In the event our liability shall not exceed the Price.
6.Deilvery of Goods
Delivery of Goods shall be made by our appointed carriers on our
behalf to the billing address of the credit card used to make payment
unless otherwise agreed and confirmed by e-mail to Jardinart.co.uk
on our behalf. Such delivery will be made on the Delivery Date or
as soon as possible thereafter. If for some reason delivery is delayed
We will use all reasonable endeavours to ensure delivery as possible
thereafter and Jardinart will notify You of such deferred Delivery
Date.
You must make all arrangements necessary to take delivery on the
Delivery Date or where a Delivery has been delayed on such later
date as may be notified to You by Jardinart or their appointed carrier.
7 Acceptance and Cancellation
You are deemed to have accepted the Goods 24 hours after delivery.
Notwithstanding the above, if for any reason you are not totally
satisfied with the Goods simply notify Jardinart of this by e-mail
and deliver the item concerned to Us in its original and unused
condition along with the packaging and providing the reference numbers
within 14 days of delivery together with an Order Cancellation Form
duly completed. Provided that the Goods are postmarked for return
to Us within 14 days We will at our option either offer you a refund
of the Price or offer replacement Goods within 30 days of the date
on which you gave notice of cancellation.
You must bear the cost of carriage on return of the Goods to Us.
Please note that returns policy does not apply in relation to personally
made goods such as commissioned Goods, unless such Goods are found
to be faulty in which case see paragraph 5.
This returns policy is in addition to your statutory rights. The
returns policy does not apply in respect of sales outside the European
Union.
8. Title and Risk
Title and risk passes to You on delivery of the Goods
9. Force Majeure
We at Jardinart shall not be liable for any failure to deliver Goods
or delay in doing so or any defect or change caused by an event
or circumstance beyond Jardinarts reasonable control.
10. General
These terms set out the whole of the Agreement relating to the supply
of Goods to You. No addition or modification of any person shall
be binding unless made in writing and signed by a duly authorised
representative of each party.
Neither party shall assign or otherwise transfer this Agreement
or any of its rights under this Agreement.
This contract shall be governed by and interpreted in accordance
with English Law subject to the non-exclusive jurisdiction of the
English Courts.
If any part of these Terms are held to be illegal or unenforceable
the remainder shall remain in force and effect.
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